Why Join Us? / He aha koe e hono mai?

Lotto New Zealand has a rare opportunity for an experienced Business Analyst to join our Transformation and Technology team on a 6‑month fixed‑term contract. Reporting to the Business Analysis Manager, you’ll play a meaningful role across a busy transformation programme - supporting a busy programme of work across our Retail Systems product backlog.  This includes enhancements to our retail systems and CRM, integrating with platforms that feed into our upgraded core gaming engine, and identifying opportunities to streamline and automate business processes across retail operations.

You’ll help shape and deliver business change from discovery through to implementation. This includes eliciting and analysing requirements, supporting product backlogs, mapping business processes, working with technical teams on integrations, and helping ensure solutions are adopted successfully across the organisation.

The team is currently working on exciting initiatives that include enhancing our retail systems and improving our retail operations through innovative technology. Your role is key to identifying opportunities, shaping solutions, and ensuring successful delivery, from discovery to implementation.

This is a rewarding role where your work directly supports improvements for our retailers, internal stakeholders, and ultimately communities across Aotearoa.

Your day-to-day / Āu mahi ia te rā:

• Elicit, capture, analyse, and document clear business requirements (functional and non-functional) across a range of initiatives.
• Assess the impact of business change, identify gaps, propose solutions, and translate requirements for delivery teams.
• Produce and maintain business process documentation using standard modelling methods (e.g., BPMN).
• Support stakeholders and hybrid delivery, including writing user stories, backlog refinement, and sprint planning activities.
• Collaborate with cross-functional teams including Technology, Retail Operations, the Retail Systems Product Owner, and external vendors contributing to established BA practice and ways of working.
• Contribute to integration‑focused analysis, including data insights, API considerations, and system interoperability.
• Identify opportunities to automate manual or repetitive processes, supporting an “automation‑first” approach.
• Support testing, end‑user training, release preparation, and post‑go‑live activities to ensure solutions land effectively.
• Communicate openly and proactively across technical and business stakeholders to ensure alignment throughout delivery.

Your team / Tō rōpū:

You’ll be part of the EPMO team within Lotto NZ’s Transformation & Technology division and work alongside the Retail Systems Product Owner and the Retail Operations team. You’ll collaborate with cross-functional teams to deliver smarter, faster, and more efficient solutions.

The team is passionate about modernising systems and processes, improving the experience for retailers and customers, and enabling smarter, more efficient ways of working.

You’ll work closely with Senior BAs, the Business Analysis Manager, and product and operations teams who share a drive for continuous improvement and high‑quality delivery.

A bit about you / He kōrero mōu:

• Minimum 3 years' experience as a Business Analyst or similar role.
• This role is specific to business analysis and change delivery, not financial analysis, data science, or BI reporting.
• Solid understanding of BA methodologies and practices in complex IT and business change projects.
• Strong skills in requirements gathering, analysis, and process modelling.
• Experience working with retail systems, CRM, SAP, or other ERP systems, and integration‑driven initiatives.
• Familiarity with agile and hybrid delivery environments.
• Ability to communicate clearly with a wide range of stakeholders.
• Experience using SharePoint, JIRA, Confluence, and process‑modelling tools (Visio, ARIS etc.).
• Technical business analysis experience (data modelling, APIs, system integration) is highly desirable.
• Flexible, curious, and able to adapt to evolving priorities - whether supporting project management, change, QA, or product activities when needed.

How we care for you / Me pēhea tā mātou tiaki i a koe:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Recruitment referral bonus.
• Access Perks, our staff discount programme, with great deals and everyday savings across popular NZ brands.
• Modern office in Newmarket plus barista coffee machine.
• An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
• Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us! 

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. 

Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

While applications from any background are actively encouraged, the right to work in New Zealand is a must.

Position description Apply now

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