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Digital Delivery Specialist
Why choose Lotto?
At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way.
Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.
Our Commitment as a Crown Entity
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
Your day-to-day:
Play
a key business role in planning and prioritisation for MyLotto web and mobile delivery.
Champion
our customer-centric culture through Voice of the Customer insights, feeding
these into the delivery squad.
Collaborate
with the squads and stakeholders to shape and manage the backlog.
Ensure
customer experience (CX) and User Experience (UX) are at the forefront of every
piece of work.
Utilise
data and insights to drive decisions and optimise outcomes.
Communicate
progress, blockers, and learnings to leadership and stakeholders.
Ensure
all compliance, security, and harm minimisation standards are met
Present
to senior stakeholders at governance, and manage cross-functional collaboration
Your team:
You’ll be
part of Lotto NZ’s Omnichannel team within the Product and Innovation
division, working alongside passionate experts who are shaping the future of
digital customer experiences for millions of New Zealanders.
The team is
focused on delivering seamless, safe, and engaging customer journeys across the
MyLotto platforms—web and mobile apps – and building those into seamless
connected experiences with our retail network – making Lotto NZ a
customer-centric omnichannel organisation.
You’ll be a
key player in our cross-functional squads, working alongside UX/UI designers,
data analysts, and external partners to bring features to life.
With a
strong focus on customer-centricity, compliance, and harm minimisation, your
role as Digital Delivery Lead is central to ensuring the right work gets
done.
Together,
the team is driving exciting initiatives that make playing Lotto easier, safer,
and more rewarding—while giving back to New Zealand communities.
A bit about you:
As an
experienced digital delivery lead (or product owner superstar), you’ll
be passionate about creating seamless digital experiences and proud of the
impact you make.
You will
have:
A strong background in agile
digital delivery, especially across web and mobile platforms
A knack for breaking down
and prioritising work that delivers real value to customers and the
business.
Great communication
skills—you know how to keep stakeholders informed and engaged
A collaborative
mindset—you enjoy working with cross-functional teams to solve problems
Solid understanding of
user experience principles and how to apply them into the process (you’ll
be working closely with our top notch UX designers)
Confidence using planning
and design tools like Jira, Confluence, and Figma
Comfort with data—you use
insights to guide decisions and measure success
A genuine interest in
innovation, compliance, and creating leading digital experiences that are
used by millions of New Zealanders.
How we care for you:
To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes: (* permanent roles only)
*Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it!
Cancer care programme: access to comprehensive Cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
*An annual wellness benefit to support your wellbeing.
Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
Personalised development to help you grow, including access to tools like *LinkedIn Learning.
Recruitment referral bonus.
Modern office in Newmarket plus barista coffee machine.
An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
*Extra Parental leave benefits including return to work lumpsum payment plus KiwiSaver equality payment.
Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us!
Come as you are:
We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.
At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!
This is your opportunity to join a group of good people, with good vibes who support each other like whānau.
