Your day-to-day / Āu mahi ia te rā:

You’ll lead the performance of New Zealand’s largest retail store network, turning strategy into action and creating conditions for our retailers, customers and people to thrive. You’ll bring together insight, commercial thinking and strong leadership to lift performance and shape how our retail channel evolves.

You’ll focus on:

• Bringing our retail strategy to life, translating priorities into clear plans and measurable outcomes.
• Driving sustainable store network performance, using insights and data to identify opportunities, strengthen execution and deliver consistently great retail outcomes.
• The products and services to support a future-fit retail network, evolving how we show up to meet changing customer, retailer and business needs.
• Creating great retailer and customer experiences, building capability and strong partnerships across our retail network.
• Leading and empowering a high-performing team, creating clarity, accountability and an environment where people can do their best work.
• Connecting across Lotto NZ, influencing decisions and ensuring retail perspectives and opportunities are understood across the business.
  

Your team / Tō rōpū:

Reporting to the Chief Retail Officer, you’ll lead a diverse Retail Performance team spanning our nationwide store management, retail product management and retail operations supporting a retail channel worth around $800 million annually. Together, this team of around 25 people connects strategy with what happens every day in our stores, bringing retailer insights, operational expertise and product thinking together to lift performance and deliver great experiences for our retailers and customers.

With a new retail operating model taking shape, it’s an exciting time to join. You’ll work alongside experienced leaders and specialists to build a high-performing, connected team, strengthen how we work nationally while staying close to our regions, and help shape the future of retail at Lotto NZ.

A bit about you / He kōrero mōu:

You’re an experienced senior leader who knows how to turn strategy into action and bring people with you. You’re commercially minded, comfortable navigating complexity, and know how to balance performance today with building for the future.

You’ll bring:

• Senior leadership experience in a complex retail, franchise, multi-site or similarly customer-focused environment.
• A strong track record of lifting performance, translating strategy and insight into clear priorities and measurable outcomes.
• Commercial and strategic thinking, with the confidence to make sound decisions and identify opportunities for sustainable growth.
• Inclusive people leadership, with experience leading through other leaders, building capability and creating high-performing teams through change.
• Strong influencing and relationship skills, with the ability to build trusted partnerships and bring different perspectives together.
• A customer and retailer mindset, keeping their needs at the heart of decisions while balancing broader business outcomes.
  

Most importantly, you’ll be excited by the opportunity to not just support and operate a strong retail business but also to actively lead important changes to secure the long-term success of Lotto NZ’s retail network.

How we care for you / Me pēhea tā mātou tiaki i a koe:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

• Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it!
• Extra Parental leave benefits including return to work lumpsum payment plus KiwiSaver equality payment.
• An annual wellness benefit to support your wellbeing.
• Access Perks, our staff discount programme, with great deals and everyday savings across popular NZ brands.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Personalised development to help you grow.
• Recruitment referral bonus.
• Modern office in Newmarket plus barista coffee machine.
• An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
• Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us! 

* some of these items have specific eligibility criteria

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. 

Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

While applications from any background are actively encouraged, the right to work in New Zealand is a must.

Position description Apply now

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