Your day-to-day / Āu mahi ia te rā:

As a Lotto NZ Relationship Manager, you’ll be based in Dunedin and be the face of Lotto for our retailers across the greater Otago/Southland region spending plenty of time out and about building trusted relationships and helping retailers get the best from their Lotto partnership.

It is important to note that this role requires regular travel including overnight stays.

No two days will look quite the same. You’ll focus on:

• Building strong, trusted relationships with retailers and understanding their businesses, opportunities and challenges.
• Using data, insights and your retail know-how to help retailers improve performance and deliver great customer experiences.
• Coaching and supporting retailers to confidently bring Lotto NZ products, promotions and initiatives to life.
• Championing high retail standards and responsible play, helping ensure our customers have a safe and positive experience.
• Working closely with the wider Lotto NZ team, sharing insights from the field and helping identify opportunities to continually improve how we support our retail network.

Your team / Tō rōpū:

You’ll be part of our Retail team, working alongside a supportive group of Relationship Managers who partner with Lotto retailers across Aotearoa. While you’ll spend plenty of time independently out in the field across the greater Otago/Southland region, you’ll stay closely connected with your teammates, sharing ideas, insights and support.

You’ll also work with teams at Lotto NZ head office in Auckland, bringing the voice of our retailers into the business and working together to create great experiences for our retailers and customers.

A bit about you / He kōrero mōu:

You’re a natural relationship builder who enjoys getting out and about, understanding what makes businesses tick and helping others succeed. You’ll be confident working independently, while enjoying being part of a supportive wider team.

You’ll bring:

• Strong relationship-building skills, with the confidence to engage, influence and build trust with a diverse range of retailers.
• Retail or commercial experience, with a good understanding of what drives performance and great customer experiences.
• Confidence using data and insights to spot opportunities, solve problems and support better business outcomes.
• A practical, proactive approach, with the ability to manage your own time and priorities while working across a regional territory.
• A genuine customer focus and the ability to coach, support and bring others along with you.
  

Most importantly, you’ll enjoy building relationships, being out in the field and making a positive difference for our retailers and their customers.

A current, clean New Zealand driver licence is required, as a vehicle is provided for this role as a tool of the trade.

How we care for you / Me pēhea tā mātou tiaki i a koe:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

• Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it!
• Extra parental leave benefits including return to work lumpsum payment plus KiwiSaver equality payment.
• An annual wellness benefit to support your wellbeing.
• Access Perks, our staff discount programme, with great deals and everyday savings across popular NZ brands.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
  
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Personalised development to help you grow.
• Recruitment referral bonus.
• An array of health and wellness benefits such as free flu jabs and access to EAP.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks. 

* some of these items have specific eligibility criteria

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. 

Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

While applications from any background are actively encouraged, the right to work in New Zealand is a must.

Position description Apply now

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