Retail Operations Specialist | Mātanga Mahi Hokohoko

Why Join Us? / He aha koe e hono mai? 

Join Lotto NZ’s dynamic Retail Operations team, where collaboration, growth and exceptional service are valued.

As a Retail Operations Specialist, you’ll help deliver a seamless retailer experience and reliable operational support across our retail network.

This is an opportunity to combine organisation, sound judgement and a customer-focused mindset in a role with real impact.

Your day-to-day / Āu mahi ia te rā:

You’ll manage the retailer lifecycle from application and onboarding through to contract renewal and exit, ensuring each stage runs smoothly. You’ll also prepare documentation and product orders, maintain accurate CRM records, and resolve retailer enquiries and complaints.

Working within our Retail team as well as alongside internal units, you’ll coordinate activities across multiple workstreams, follow up on outstanding information and identify practical ways to strengthen service delivery.

As a super user of Amazon Connect, Microsoft Dynamics 365 CRM, SAP and DocuSign, you’ll maintain retailer records, agreements, templates and operational resources, support testing and process changes when required, and help ensure operational systems and information remain accurate and up to date.

A bit about you / He kōrero mōu:

You’ll bring at least three years’ experience in administration or operations, ideally gained in a retail, call centre or customer service environment, along with a strong understanding of what it takes to support a busy retail network.

You’re a confident communicator who takes ownership of your work and follows through on commitments. Comfortable managing multiple priorities, you proactively identify missing information, follow up with retailers and stakeholders, and keep work moving through to completion. You’ll also be proficient across Microsoft Office and be confident learning and using systems such as SAP, CRM and DocuSign.

How we care for you / Me pēhea tā mātou tiaki i a koe:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

• Access Perks, our staff discount programme, with great deals and everyday savings across popular NZ brands.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Personalised development to help you grow.
• Recruitment referral bonus.
• Modern office in Newmarket plus barista coffee machine.
• An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
• Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us! 

* some of these items have specific eligibility criteria

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. 

Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

While applications from any background are actively encouraged, the right to work in New Zealand is a must.

Position description Apply now

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