Your day-to-day:

Lotto New Zealand has a rare opportunity for an experienced Business Analyst to join our Transformation team on a 6‑month fixed‑term contract. Reporting to the Business Analysis Manager, you’ll play a key role in supporting a busy programme of work across our Retail Systems product backlog and wider business transformation initiatives.

You’ll help shape and deliver meaningful business change — from CRM enhancements to supporting integrations with platforms that feed into our upgraded core gaming system, through to improvements across retail operations. This is a great chance to make a tangible impact in an organisation that gives back to communities across Aotearoa.

• Elicit, capture, analyse, and document business requirements across a range of projects.
• Assess the impact of business change and translate requirements for delivery teams.
• Support the communication and delivery of requirements across technical and business stakeholders.
• Work within cross‑functional teams, including technology and suppliers, contributing to established BA practice and ways of working.
• Engage with stakeholders including product owners, consultants, business owners, and delivery teams.
• Work across multiple systems including CRM, retail systems, and our core gaming lottery engine.
• Support agile & hybrid delivery with user stories, backlog grooming, and sprint planning.

Your team:

You’ll be part of the Business Transformation Office within Lotto NZ’s Transformation & Technology division, a passionate, future-focused team driving meaningful change across the organisation. Reporting to the Business Analysis Manager and working alongside the Retail Systems Product Owner and the Retail Operations team, you’ll collaborate with cross-functional teams to deliver smarter, faster, and more efficient solutions.

The team is currently working on exciting initiatives that include enhancing our retail systems and improving our retail operations through innovative technology. Your role is key to identifying opportunities, shaping solutions, and ensuring successful delivery, from discovery to implementation.

A bit about you:

• 5+ years’ experience as a Business Analyst or similar role.
• Strong experience with requirements gathering and management for retail systems.
• Solid understanding of BA methodologies and practices in complex IT and business change projects.
• Experience with functional and non‑functional requirements, process modelling, and system integration.
• Ability to work across organisational boundaries and communicate effectively with diverse stakeholders.
• Experience using tools such as SharePoint, JIRA, Confluence, and process‑modelling software.
• Knowledge of IT applications, including CRM SAP, or other ERP systems.

How we care for you / Me pēhea tā mātou tiaki i a koe:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Recruitment referral bonus.
• Modern office in Newmarket plus barista coffee machine.
• An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
• Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us! 

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. 

Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

While applications from any background are actively encouraged, the right to work in New Zealand is a must.